Verfahren, Verteilungssystem und Computerprogrammprodukt für ein deterministisches automatisches Anrufverteilungssystem

Details

Veröffentlichungs-Nr.

EP2405637

Aktenzeichen

EP11005439

Anmeldetag

4. Juli 2011

Veröffentlichung

7. September 2016

Erteilung

7. September 2016

Rechtsraum

EP

IPC

H04M3/523

Abstract

The present invention relates to a method, a distribution system and a computer program product for routing a communication request of a first party to one of a plurality of second parties, wherein a first step comprises the transmission of a communication request by the first party to the distribution system, wherein a second step comprises the transmission of a first party identification information by the first party to the distribution system, wherein a third step comprises an unambiguous mapping of the first party identification information onto a particular one of the plurality of second parties by the distribution system using a deterministic algorithm, wherein the deterministic algorithm stochastically distributes a plurality of first party identification information of a plurality of first parties among the plurality of second parties, wherein the deterministic algorithm comprises a hash algorithm, wherein the third step comprises the calculation of a hash value from the first party identification information by means of the hash algorithm, wherein a fourth step comprises the routing of the communication request to the particular one of the plurality of second parties by the distribution system in dependence of the hash value.

Anmelder

Firma

Deutsche Telekom AG

Land

🇩🇪 Deutschland

Fachgebiete