Kommunikationszentrierte Verbesserungen im Fallmanagement

Details

Veröffentlichungs-Nr.

EP3800599

Aktenzeichen

EP19201133

Anmeldetag

2. Oktober 2019

Veröffentlichung

7. April 2021

Rechtsraum

EP

IPC

G06Q10/10G06Q10/06

Abstract

The present invention relates to an Adaptive Case Management (ACM) system and method for modeling a plurality of cases corresponding to at least an agile business process, whereby said system comprises a digital workplace platform, a design platform comprising at least one of an Adaptive Case Management modeler, a business process management modeler, a decision management modeler. The system further comprises a runtime platform which further comprises at least one of a business event handler, an Adaptive Case Management runtime system which is connected to an at least one business software application suite via business software snippet gateway, a business process management runtime system which is connected to at least one business software application suite, a communication and collaboration system which is connected to an at least one communication and/or collaboration software and a decision management runtime system. Further, said system is configured to model synchronous real-time communication and collaboration acts and genres at design time of each of the plurality of cases and wherein execution and handling of retro-activities of each of the cases is under control of the adaptive case management runtime system after a deployment.

Anmelder

Firma

Unify Patente GmbH & Co. KG

Land

🇩🇪 Deutschland

Fachgebiete