Verfahren und Systeme zur Vorhersage der Wartezeit von Warteschlangen im Servicebereich
Anmelder: Tata Consultancy Services Limited 🇮🇳
Details
- Veröffentlichungs-Nr.
- EP3800605
- Aktenzeichen
- EP20196860
- Anmeldetag
- 18. September 2020
- Veröffentlichung
- 19. November 2025
- Erteilung
- 19. November 2025
- Rechtsraum
- EP
- IPC
- G06Q30/02
Abstract
This disclosure relates generally to methods and systems for predicting wait time of queues at service area such as market places including retail stores and super markets. The present methods and systems accurately predicts the wait times of the plurality of queues by utilizing various visual cues of the customers, along with the number of service items and the efficiency of the service operator. The visual cues including a demographic factor such as age, gender, ethnicity of the customer and a senti-motional factor such as sentiments including positive attitude or negative attitude and emotions of the customers including happy state, sad state, and irritation state of the customer. The customers may choose the queue having least predicted wait time and may take informed decision hoping for faster check-out, based on the predicted wait times of the queues. Hence, customer experience and customer satisfaction may be achieved.
Anmelder
- Firma
- Tata Consultancy Services Limited
- Land
- 🇮🇳 Indien
Indisches IT-Dienstleistungs- und Beratungsunternehmen, Teil der Tata Group. Bietet Softwareentwicklung, IT-Consulting, Outsourcing und digitale Transformationslösungen für Unternehmenskunden weltweit an.
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Fachgebiete
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