Techniken zur Bereitstellung einer Spezifischen Antwort für Benutzer, die mit einem Virtuellen Sprachassistenten Kommunizieren

Details

Veröffentlichungs-Nr.

EP4089570

Aktenzeichen

EP21173871

Anmeldetag

14. Mai 2021

Veröffentlichung

17. September 2025

Erteilung

17. September 2025

Rechtsraum

EP

IPC

G06F40/40G10L15/22// G10L15/26G10L15/32G06F3/16G10L15/18

Abstract

The invention relates to techniques to provide a customized response for users communicating with a virtual speech assistant,wherein the virtual assistant is configured to receive a request from the user and to forward the request via a communication network to a server that is configured to process the request by means of skills of at least two domain models and to deliver the response back to the virtual assistant, wherein the method comprises the following steps:• starting a selection process to select a suitable domain model regarding the text request, wherein the selection process comprises the following steps:o provisioning of a Matching-Score-Analyzer by each of the domain models, wherein the Matching-Score-Analyzers differ from each other;o using the text request as input for the Matching-Score-Analyzers and calculating a respective Domain-Matching-Score for the different domains;o comparing the resulting Domain-Matching-Scores and selecting the domain model that is associated to the highest Domain-Matching-Scores as the selected domain model to process the text request;• processing the text request with the selected domain model and transmitting the response to the virtual assistant.

Anmelder

Firma

Deutsche Telekom AG

Land

🇩🇪 Deutschland

Fachgebiete