Optimierung von Interaktionsergebnissen unter Verwendung von Ki-Geführter Manipulierter Sprache

Details

Veröffentlichungs-Nr.

EP4145444

Aktenzeichen

EP22193496

Anmeldetag

1. September 2022

Veröffentlichung

9. Juli 2025

Erteilung

9. Juli 2025

Rechtsraum

EP

IPC

G10L21/003H04M3/51H04M3/40

Abstract

Real-time modification of audio of humans allows for the audio to be modified so that an expression of a subject human may be changed. Customer service agents may have more successful interactions with customers if they provide vocalization attribute in their speech that are appropriate, such as to provide a particular emotional state. By determining an appropriate vocalization attribute, and any deviation from a customer service agent's current vocalization attribute, a modification to the audio of the customer service agent's speech may be determined and applied. As a result, agents may not have a vocalization attribute that is best suited to successfully resolve a purpose of the interaction, altered to have the customer be presented with the customer service agent's speech having the best-suited vocalization attribute.

Anmelder

Firma

Avaya Management L.P.

Land

🇺🇸 USA

Fachgebiete