System und Verfahren zur Bereitstellung eines Virtuellen Kundendienstes für Interaktiven Druckauftrag

Details

Veröffentlichungs-Nr.

EP4657343

Aktenzeichen

EP24178253

Anmeldetag

27. Mai 2024

Veröffentlichung

3. Dezember 2025

Rechtsraum

EP

IPC

G06Q10/06B26D5/00G06Q10/0631G06Q10/101

Abstract

A system and method for providing a virtual customer service representative (CSR) for interacting with a customer in need of a print job. Text is extracted from an electronic document defining content of the print job, and based at least in part thereon, the VirtualCSR engages in an interactive dialog with the customer regarding characteristics of the print job. A job editing interaction displays images and receives feedback from the customer to define a final appearance of the print job. Data is passed to a module that generates a plurality of print job scenarios, and a subset of scenarios above a certain prioritization focus ranking threshold is presented to the customer, from which the customer selects a final print job scenario that is the basis for the print job commissioned by the VirtualCSR in connection with the document.

Anmelder

Firma

Esko Software BV

Land

🇧🇪 Belgien

Fachgebiete