Durch Generative Industrielle Automatisierung Erweiterte Fernunterstützungsdienste

Details

Veröffentlichungs-Nr.

EP4738220

Anmeldetag

22. Oktober 2025

Veröffentlichung

6. Mai 2026

Rechtsraum

EP

IPC

G06Q10/20, // G06F9/451

Abstract

An industrial remote support system acts as an interactive assistant that leverages generative augmented reality (AR) and artificial intelligence (AI) techniques to provide dynamic support information for industrial assets. The system can suggest solutions to performance problems based on earlier documented solutions, thereby expediting the process of finding resolutions. Users can submit information about the industrial asset for which support is requested via an optical or data scan of the asset using an AR-capable client device. The system enhances a user's prompt with relevant contextual data retrieved from stored documentation as well as relevant past chat histories to assist the system's generative AI model in recommending accurate resolutions to alarm conditions or performance issues described by the user's prompt.

Anmelder

Firma

Rockwell Automation Technologies, Inc.

Land

🇺🇸 USA