Verfahren und System zur Ermöglichung einer Ticketlosen It-Umgebung

Details

Veröffentlichungs-Nr.

EP4760509

Anmeldetag

15. September 2025

Veröffentlichung

17. Juni 2026

Rechtsraum

EP

Abstract

Embodiments herein provide a method and system for an information technology (IT) service management using AIOps. The system integrates diverse data sources, such as events, logs, metrics, health checks, change requests, and traces into a centralized platform. This enables the system to create detailed blueprints of IT entities, using dependency data to improve issue analysis. The system employs advanced algorithms, including deep learning and predictive models, to analyze the collected data and identify a wide range of anomalies, that include univariate, multivariate, and complex anomalies. Additionally, the system includes a Human-in-the-Loop (HITL) mechanism that allows users to provide feedback and contribute to problem resolution, ensuring that the system continuously learns and adapts. This proactive approach not only predicts and prevents potential issues but also empowers users with automated resolution tools, reducing dependency on service desks. Overall, the system transforms IT operations by making them more proactive, integrated, and user centric.

Anmelder

Firma

Tata Consultancy Services Limited

Land

🇮🇳 Indien