Systeme und Verfahren zur Bereitstellung einer Automatisierten Kundenspezifischen Produktunterstützung für Materialtestsysteme

Details

Veröffentlichungs-Nr.

EP4779545

Anmeldetag

16. Januar 2026

Veröffentlichung

22. Juli 2026

Rechtsraum

EP

IPC

G06Q10/20

Abstract

Disclosed example systems system to provide support for customized material testing systems, include: a support server configured to supplement the query with information identifying one or more of the identifiable components; a knowledge base comprising troubleshooting information related to a plurality of material testing systems and a plurality of identifiable components; a knowledge base editor configured to transmit a user interface for input of troubleshooting information and to modify the knowledge base based on inputs received via the user interface; and a query processing server configured to: generate a response to the query by processing the natural language user input, the information identifying the one or more of the identifiable components, and the troubleshooting information; and provide the response and a selection of the troubleshooting information to the user device, the selection of the troubleshooting information being based on the response.

Anmelder

Firma

Illinois Tool Works Inc.

Land

🇺🇸 USA

Fachgebiete