Kundenerfolgsoptimierung über Gemischte Ganzzahlige Programmierung

Details

Veröffentlichungs-Nr.

EP4787255

Anmeldetag

14. Januar 2026

Veröffentlichung

5. August 2026

Rechtsraum

EP

IPC

G06Q10/06, G06Q10/04, G06N5/01

Abstract

A method includes obtaining an expert availability forecasting model including at least a first time slot, a multitude of available experts corresponding to the at least first time slot, and a predicted customer demand corresponding to the at least first time slot. An expert allocation model is generated, including a first set of available experts allocated to the at least first time slot based on the expert availability forecasting model. A first set of customers is selected, corresponding to the predicted customer demand. The first set of customers is matched to the corresponding first set of available experts in the at least first time slot, based on the expert allocation model, to obtain a customer-expert allocation schedule. The method further includes transmitting the customer-expert allocation schedule to a performance analytics dashboard. The method further includes monitoring at least one data source for at least one expert availability event.

Anmelder

Firma

Intuit Inc.

Land

🇺🇸 USA

Fachgebiete