Verfahren und Systeme zur Dynamischen Verwaltung des Zugangs zu Vorrichtungen zur Auflösung eines Zwischenfalltickets

Details

Veröffentlichungs-Nr.

EP3217312

Aktenzeichen

EP16177244

Anmeldetag

30. Juni 2016

Veröffentlichung

29. Juli 2020

Erteilung

29. Juli 2020

Rechtsraum

EP

IPC

G06F21/62H04L12/24H04L29/06G06Q10/06

Abstract

In one embodiment, an access management system for dynamically managing access to one or more devices for resolution of an incident ticket associated with the one or more devices is disclosed. The access management system comprises a processor and a memory communicatively coupled to the processor. The memory stores processor instructions, which, on execution, causes the processor to identify an incident ticket type by analyzing data associated with the incident ticket. The processor is caused to determine one or more access parameters based on the incident ticket type. The one or more access parameters comprises a device type, an application software run on a device, a system software run on a device, a security privilege to access the device, and time duration to access the device. Further, the processor is caused to provide the access to the one or more devices based on the one or more access parameters.

Anmelder

Firma

Wipro Limited

Land

🇮🇳 Indien

Fachgebiete