Verfahren und System zur Auflösung von Anomalieereignissen in einer Virtuellen Umgebung in Echtzeit

Details

Veröffentlichungs-Nr.

EP3489828

Aktenzeichen

EP18163184

Anmeldetag

21. März 2018

Veröffentlichung

21. April 2021

Erteilung

21. April 2021

Rechtsraum

EP

IPC

G06F11/07// G06F11/30G06F11/34

Abstract

Disclosed subject matter relates to virtual environment including a method of resolving anomaly events occurring in virtual environment in real-time. A virtual assisting system identifies trigger points in relation to the anomaly events affecting user experience and retrieves resolution policies associated with each trigger point from policy database. Further, virtual assisting system computes a cumulative weightage score for each trigger point based on metrics and weights associated with each predefined trigger parameter recorded in resolution policies and thereafter computes a User Experience Index (UXI) value by correlating the cumulative weightage scores. Finally, one or more actions corresponding to the one or more trigger points are implemented based on the UXI value to resolve the anomaly events occurring in the virtual environment. The present disclosure dynamically interprets repetitive anomaly events that affect user experience and performs self-healing of anomaly events dynamically without the need for the users to raise service tickets.

Anmelder

Firma

Wipro Limited

Land

🇮🇳 Indien

Fachgebiete