Automatische Einsicht auf Ticketunterstützungsprozesse über Xai-Erklärung von Vorhersagemodellen

Details

Veröffentlichungs-Nr.

EP4455958

Aktenzeichen

EP23203657

Anmeldetag

13. Oktober 2023

Veröffentlichung

30. Oktober 2024

Rechtsraum

EP

IPC

G06Q10/063

Abstract

Disclosed are techniques for aggregating explanations of a predictive Al models' predictions to diagnose and improve the performance of a support stack. An indication of desired statistical parameters to be optimized may be received, the desired statistical parameters relating to performance of a support stack. A prediction model may be trained to predict resolution statistics corresponding to the desired statistical parameters. Each of a plurality of support tickets input to the support stack may be analyzed using a predictive Al model to generate a set of predicted resolution statistics including predicted values for each of the desired statistical parameters and the set of predicted resolution statistics may be analyzed using an explainable artificial intelligence (XAI) algorithm to generate a set of explanations for the predicted resolution statistics. The set of explanations for each of the plurality of support tickets may be aggregated to generate insights regarding the desired statistical parameters.

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Firmen

Red Hat, LLC
Red Hat, Inc.

Land

🇺🇸 USA

Fachgebiete