Systeme und Verfahren zur Kundenechtzeitüberprüfung zur Reduzierung von Betrug über einen Virtuellen Bankingkanal

Details

Veröffentlichungs-Nr.

EP4711956

Anmeldetag

4. September 2025

Veröffentlichung

18. März 2026

Rechtsraum

EP

IPC

G06F21/31

Abstract

Methods and systems consistent with the disclosure include a method for secure transfer using digital channels, comprising: receiving, by a platform executed by one or more processors of a server, a notification of a customer call, wherein the notification comprises an incoming phone call from a user; initiating a customer assist instance responsive to the notification; determining whether to ask the user for a document scan based on whether a user's device is known by the platform; sending, based on a determination that authorization is required, an event to the user's device with a unique scan session; receiving a scanned document from a user's device via use of the unique scan session; and determining, based on the scanned document, to allow a transaction.

Anmelder

Firma

JPMorgan Chase Bank, N.A.

Land

🇺🇸 USA

Fachgebiete