Verfahren zur Fernunterstützung eines Benutzers eines Kraftfahrzeugs durch ein Unterstützungssystem, Entsprechendes Computerprogrammprodukt und Entsprechendes Unterstützungssystem

Details

Veröffentlichungs-Nr.

EP4727107

Anmeldetag

9. Oktober 2024

Veröffentlichung

15. April 2026

Rechtsraum

EP

IPC

H04M3/51, H04M3/56(FOY THERESA et al.)

Abstract

The present invention relates to a method for providing a remote support for a user (2) of a motor vehicle (3) by a support system (1), comprising: receiving a support request (5) from the motor vehicle (3) by a receiving device (4) of the support system (1); generating a digital conference room (8) for at least a communication between the motor vehicle (3) and a support person (9) from the support system (1) depending on the received support request (5) by an electronic computing device (6) of the support system (1); establishing a communication link between the motor vehicle (3) and the digital conference room (8) by a communication device (7) of the support system (1); establishing a communication link between the support person (9) and the digital conference room (8) by a communication device (7) of the support system (1); and providing at least one further communication link for the digital conference room (8) for at least one further support person (11, 12, 13) for joining the digital conference room (8) by the electronic computing device (6). Furthermore, the present invention relates to a computer program product, a computer-readable storage medium, as well as to a support system (1).

Anmelder

Firma

Valeo Comfort and Driving Assistance

Land

🇫🇷 Frankreich

Fachgebiete