Systeme und Verfahren zur Anrufzentralen-Agent-Validierung

Details

Veröffentlichungs-Nr.

EP4760555

Anmeldetag

20. November 2025

Veröffentlichung

17. Juni 2026

Rechtsraum

EP

IPC

G06F21/31, H04L9/40

Abstract

A method may include: receiving, by a computer program executed by an electronic device for a trusted entity, a notification from a call center agent computer program that a call center agent is making a voice call to a customer; receiving, by the computer program, a login from the customer via a trusted entity application executed by a customer electronic device or a trusted entity website; communicating, by the computer program, call context for the voice call to the customer electronic device; receiving, by the computer program, a code from the customer electronic device; communicating, by the computer program, the code to the call center agent computer program; and receiving, by the computer program, an indication from the trusted entity application or the trusted entity website whether the call context is proper and/or whether the call center agent properly provided the code in the voice call.

Anmelder

Firma

JPMorgan Chase Bank, N.A.

Land

🇺🇸 USA

Fachgebiete