Lastausgleich und Verteilung von Problemanforderungen für die Auflösung durch Zuweisbare Betriebsmittel

Details

Veröffentlichungs-Nr.

EP4800617

Anmeldetag

4. Februar 2026

Veröffentlichung

2. September 2026

Rechtsraum

EP

IPC

G06Q10/0631

Abstract

Load balancing and distributing issue requests for resolution by assignable resources is described. A multimodal model determines attributes of an input issue request. A lower dimensional representation of the input issue request is generated based on the attributes; and compared to other lower dimensional representations of other issue requests to identify prior similar issue requests. The multi modal model outputs indications of similarity strength for the prior similar issue requests, and the resources assigned to resolve the prior similar issue requests. An expertise level for each assignable resource is determined based on the similarity strength and the previously assigned resources. A routing metric for each assignable resource is determined based on a combination of the expertise level and an availability of each assignable resource; and the input issue request is routed to an assignable resource in the assignable resources based on the routing metric.

Anmelder

Firma

Microsoft Technology Licensing, LLC

Land

🇺🇸 USA

Fachgebiete