Verfahren und System zur Bereitstellung von Softwarediensten über das Internet mittels einer in eine Sofortnachrichten- und Kommunikationssoftwareanwendung Integrierten Benutzerschnittstelle

Details

Veröffentlichungs-Nr.

EP4752804

Anmeldetag

21. November 2025

Veröffentlichung

3. Juni 2026

Rechtsraum

EP

IPC

G06Q10/10, H04L51/02

Abstract

A computer-implemented method is described for providing software services via the Internet by means of a user interface integrated into an instant messaging and communication software application.The method comprises a step of providing an interface application, developed and operating in the context of an instant messaging and communication software application. The interface application is operatively connected to a BOT service to provide the user with an interface function of the chat type, integrated into the user interface of said instant messaging and communication software application.The method then comprises the steps of inserting, by a user, by means of the interface application, a user input comprising at least one request relating to a software service accessible via the Internet, processing the user input by means of the BOT service, managing, by a conversation management application operatively connected to the interface application, a step of understanding the user input, for interpreting said at least one request provided as input by the user and processed by the BOT service, and for mapping said at least one request into a respective specific intent.The method then comprises the steps of receiving the specific intent by a programmatic interface for specific processing services, operatively connected to the conversation management application; and triggering a specific action, associated with the specific intent received, by said programmatic interface. Said action is a calling function to a respective specific processing service, corresponding to the software service requested by the user and/or an indication function indicating one or more specific tasks requested. The method then provides for receiving the specific action by a fulfilment application, comprising an execution application or program or software module or a logical execution component, wherein said fulfilment application is operatively connected to said programmatic interface.The method finally provides for the steps of delivering, by the fulfilment application, the requested software service and/or one or more specific tasks requested, based on the action received; and providing the user with the requested software service and/or one or more specific tasks requested, by means of said interface application integrated into the instant messaging and communication software application.A system is also described, capable of executing the aforesaid method.

Anmelder

Firma

Candy Hoover Group S.r.l.

Land

🇮🇹 Italien

Fachgebiete