Brunazzi, Stefano

A computer-implemented method is described for providing software services via the Internet by means of a user interface integrated into an instant messaging and communication software application.The method comprises a step of providing an interface application, developed and operating in the context of an instant messaging and communication software application. The interface application is operatively connected to a BOT service to provide the user with an interface function of the chat type, integrated into the user interface of said instant messaging and communication software application.The method then comprises the steps of inserting, by a user, by means of the interface application, a user input comprising at least one request relating to a software service accessible via the Internet, processing the user input by means of the BOT service, managing, by a conversation management application operatively connected to the interface application, a step of understanding the user input, for interpreting said at least one request provided as input by the user and processed by the BOT service, and for mapping said at least one request into a respective specific intent.The method then comprises the steps of receiving the specific intent by a programmatic interface for specific processing services, operatively connected to the conversation management application; and triggering a specific action, associated with the specific intent received, by said programmatic interface. Said action is a calling function to a respective specific processing service, corresponding to the software service requested by the user and/or an indication function indicating one or more specific tasks requested. The method then provides for receiving the specific action by a fulfilment application, comprising an execution application or program or software module or a logical execution component, wherein said fulfilment application is operatively connected to said programmatic interface.The method finally provides for the steps of delivering, by the fulfilment application, the requested software service and/or one or more specific tasks requested, based on the action received; and providing the user with the requested software service and/or one or more specific tasks requested, by means of said interface application integrated into the instant messaging and communication software application.A system is also described, capable of executing the aforesaid method.

A method is described for subscribing to Internet-based multi-user memberships for the use of one or more household appliances, through a software application running on a user's mobile device and interactions with remote servers. The method comprises the following steps: (i) associating a plurality of users with a membership and/or subscription and with the related use of at least one household appliance associated with the membership and/or subscription; (ii) providing a software application (APP), stored in and executable by a user's mobile device, configured to allow the registration of one or more household appliances, also through the association with at least one user of the plurality of users, and further configured to allow providing information to said remote servers regarding one or more memberships and/or subscriptions and the users related to said one or more memberships and/or subscriptions; (iii) setting and managing a hierarchy of users, among the users belonging to said plurality of users, wherein said hierarchy of users comprises at least one "main user", who is the user, among said plurality of users, who activates the multi-user membership and/or subscription and provides for the related payments, and one or more further "associated users" enabled to use one or more household appliances, according to constraints defined by the main user, based on the membership of the main user, and upon registration by the main user. A system capable of implementing said method is also described.

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